FAQ

We've put together this guide to make your experience with Linenforhim as smooth as possible, from browsing to unboxing. Consider it your personal walkthrough for what to expect before, during, and after you place an order.

Getting Started (Account & Payment)

You can complete a purchase as a guest, but creating an account unlocks a few conveniences. With an account, you can quickly review your order history, speed through checkout, and stay informed about new releases and special promotions. If you ever forget your login details, the “Lost password?” link on the login page will walk you through resetting it. Should you notice a typo in your email address, name, or shipping details, reach out to us—we can update those account fields for you. The order itself, however, cannot be altered once it's in the system.

Every transaction on our site is processed in US Dollars. If your credit card operates in a different currency, the final amount charged will reflect the daily exchange rate applied by your card issuer on the date they handle the transaction. We welcome payments via VISA, Mastercard, AMEX, and PayPal. We are unable to process personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery. When you enter your card details, that information is captured on an SSL secure web page, SSL-encrypted, and transmitted directly to our credit card provider’s network for authorization. Your card data is never stored on our servers.

Placing & Modifying Your Order

After you submit an order, we reserve the right to accept or decline it, or any part of it, at any point—even after you see an order confirmation or after your card has been authorized. If we cancel the order under those circumstances, a credit is issued to your original payment method. If you decide to cancel, any cancellation made after an order has been placed incurs a fee of 30% of the Total Price. This charge applies regardless of how quickly you cancel, as our merchant processor and credit card networks assess fees for cancellations. Once an order has been packed or shipped, it can no longer be canceled.

Promotion and discount codes are limited to one per order and cannot be combined with other offers unless explicitly stated otherwise.

Address & Shipping Details

Because our platform operates in English, all address fields must be filled using English characters and punctuation. If your address contains non-English letters, please substitute the closest English equivalent—for instance, replacing “ç” with “c”. After your order has been processed or shipped, the shipping address cannot be changed. We recommend using a residential address rather than a vacation address, since we cannot predict how long a package might be held by your local customs department.

All orders are handled and shipped from our warehouse. During holidays and sale seasons, please allow extra processing time. Delivery speed depends on the shipping option you select. Tracking details are emailed the day after your package ships; the information typically becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by customs procedures in your country.

After You Order: Tracking & Delivery

The prices shown on our site are tax-free in US Dollars, meaning you may be responsible for import taxes, duties, and related customs fees once your order reaches its destination. These charges are determined by your local customs office and are your responsibility; we do not cover them. For further details, please contact your local customs office directly.

Free shipping is available on orders that meet the minimum amount required, though discounted items, sale products, and oversized or overweight pieces are excluded from this offer. Eligible orders ship via economy shipping.

When Things Don't Go as Planned (Missing, Defective, Returns)

If you receive merchandise that is incorrect, missing, or defective, you have a 7-day window from the date of delivery to contact us. Be sure to include your order number, photographs of the item, and any related references from the package. We will work to resolve the issue as quickly as possible.

For returns that are not related to a defect, you can submit a return request within 30 days from receiving your order. Provide your order number and the reason for the return. Our team will review the request and send further instructions if it is approved. Returned items must be in original condition with packaging intact. A list of final sale items can be found in our Returns Policy. All return shipping fees and any other miscellaneous costs are the responsibility of the customer.

Refunds & Timelines

Processing a return can take up to 14 business days from the day we receive your return. We will send a confirmation email once the process is complete. All refunds are credited to your original form of payment. For credit or debit card payments, refunds are sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. The time it takes for the credit to appear on your statement depends on your bank; please contact them directly for their posting timeline.

Your satisfaction is our priority. If any part of this process feels unclear, our team at [email protected] is just a message away.