Return Policy
Every order processed through Linenforhim receives a tracking number, allowing you to monitor its progress at www.linenforhim.com. Should 60 days pass without delivery, the matter is escalated to our tier 2 support team and a full refund is issued.
Eligibility & Condition Requirements
A return request must be initiated within 15 days of receiving the product. Returns are only accepted for items purchased directly from https://linenforhim.com. Purchases made through authorized retailers must be returned to the original point of sale.
To qualify for a return, the item must be unused, in the same condition it was sent, and in its original packaging. We do not accept returns showing stains, folded cards, or broken seals or plastic foiling. Personalized products are not eligible for refund or exchange. Linenforhim reserves the right to deny any return, and returns made without a receipt may be refused.
Required Documentation for Faulty or Incorrect Items
When a unit arrives faulty or the wrong product is received, the following must be submitted to initiate the return process:
- Order number
- Proof of purchase
- Video or photo of the faulty product
- Complete delivery address
- Contact telephone number
A video or photo of the defective product may be required as proof before a refund or replacement is authorized.
Return Shipping Costs: Who Pays
If the return is due to our error—specifically, goods arriving damaged or incorrect—the consumer does not bear the shipping fee. When the return is initiated for consumer reasons, the consumer is responsible for the shipping fee, which will vary based on the chosen courier.
Review, Processing & Refund Timelines
Return requests are reviewed by our customer service team. Once approved, further instructions are provided. After the returned item is received, processing may take up to 14 business days. An email confirmation is sent once processing is complete.
Refunds are credited to the original form of payment. For credit or debit card payments, the refund is sent to the card-issuing bank within 14 business days of receiving the returned item or cancellation request. Separately, once a return is received and inspected, a refund approval or rejection is communicated, and an approved refund is processed with the credit applied within 3-15 days.
Order Cancellation Rules & Fees
An order can be cancelled with a full refund only before the product is shipped or produced. Once an order is packed or shipped, cancellation is no longer possible. Any cancellation made after an order is placed incurs a cancellation fee of 30% of the Total Price, regardless of how quickly the cancellation is requested, due to merchant processor and credit card charges.
Non-returnable & Special Items
The following are non-returnable:
- Items purchased through retailers
- Incorrect products purchased by the customer
- Products damaged through customer mishandling
Customers have the right to apply for a return within 14 days after delivery of the product, with the exception of custom-order or personalised items, which do not carry this right. When returning a product, contact customer service to confirm the correct return address. Processing time for orders is 2-7 days.
