Shipping & Delivery

Our Commitment & Your First Step

Getting your order to you safely is a shared effort between you and Linenforhim. The process begins the moment you place your order, and its success depends on the accuracy of the details you provide. Please double-check your model and color selections before finalizing your purchase, as our system is designed to move quickly. Once an order enters our system, it cannot be modified or cancelled.

What You Control: Order Accuracy & Follow-Up

Your active participation is essential once the package is on its way. The responsibility for monitoring the shipment’s progress and responding to any requests from authorities or carriers falls entirely to you, the recipient.

You will need to track your order and submit any required documentation to customs or the local courier. Failure to follow up or provide the necessary information can lead to serious consequences. If a package is returned to us or delivery is unsuccessful due to inaction on your part, we are unable to offer a refund or a free replacement. In such cases, you would need to place a new order.

Additionally, it is your duty to verify your local postal regulations for any restricted items before ordering. Linenforhim cannot be held liable for packages that are refused entry into your country.

What We Control: Processing & Dispatch

Our team handles the fulfillment and shipment of all orders from our warehouse. While we work efficiently, please anticipate that processing times may be extended during peak periods, such as holidays and sale seasons.

Once your purchase leaves our facility, we will send a shipping confirmation directly to your email. This message will include the tracking details you need to follow your package’s journey. The cost of shipping is calculated based on two factors: the total weight of the package and the final delivery location.

Financial Responsibilities: Duties, Taxes & Fees

Several financial obligations are yours to manage as the recipient. For all international orders, you are responsible for any customs duties and taxes imposed by the destination country. These charges are not covered by Linenforhim and are determined by your local customs office upon the parcel's arrival.

Furthermore, if your credit card account uses a currency other than US Dollars, your bank may apply a different exchange rate and a foreign transaction fee. We have no control over these charges. While our storefront may display prices in your local currency, the final checkout and transaction are processed in USD through PayPal or Stripe. For any questions about these fees, please contact your bank directly.

Delivery Realities: Carriers, Customs & Delays

The final leg of delivery is handled by either your local post office or a courier service. In most areas, the package will arrive with your regular mail. If you are not available to receive it, the postal service may leave a notice card with instructions on where to collect your delivery.

You should also be prepared for potential delays. Local customs authorities may require extra documents and additional time to clear your package, which can extend the estimated delivery timeline.

Last Resort: Cancellations & Failed Deliveries

If you need to change or cancel an order, you must contact us immediately. Our warehouse processes orders rapidly, and once that process begins, we cannot make any adjustments. Please be aware that any order that has already been packed or shipped cannot be cancelled under any circumstances.

To summarize the limits of our liability: we are not responsible for exchange rates or foreign transaction fees charged by your bank, nor for items that are not accepted into your country due to local regulations. The payment of all import taxes, duties, and customs fees rests solely with you, the recipient.