Shipping-policy
We know how important it is to have a clear picture of when your order will arrive and what to expect along the way. While we prioritize getting your package to you as quickly as possible, there are occasional situations that can affect delivery timelines. In rare instances, a package may take longer than the listed time frame to reach you. These delays are beyond our control, and customs processing can also add extra time in some cases.
How soon will my order ship?
Once your payment is confirmed, we give priority to preparing your order for dispatch. The overall delivery journey is structured around the shipping phase, and we work to move things along efficiently from our end.
What if I need to send something back?
When a return is initiated, the shipping costs to send the item back to us fall to the customer. Please keep in mind that original shipping charges are not refundable. Should a refund be processed, the cost of the return shipping will be subtracted from the total amount you receive back.
What happens if my item arrives damaged?
If you receive a product that is damaged, we will take care of the shipping for a replacement. This is the one scenario where we cover the shipping expense to make things right.
How long will an exchange take to arrive?
The delivery time for an exchanged product is not fixed and can change based on your geographic location.
What are the shipping costs and options?
We offer two straightforward shipping methods: Standard Shipping and Free Shipping. Free Shipping is automatically applied to any order with a total over $59.00. For orders with a subtotal between $0 and $58.99, a flat shipping fee of $6.99 is added at checkout.
What can slow down my delivery?
Several external factors can influence the actual shipping time. Public holidays, the specific destination country, severe weather conditions, and the practices of international couriers all play a part in the final delivery date.
Can I cancel my order?
An order can be canceled as long as it has not yet been shipped and the cancellation request is made within the time frame specified on our website for order cancellations. We encourage you to review that window if you’re having second thoughts.
Where do you ship?
We serve a wide range of destinations around the globe. The following is the list of countries and territories we ship to:
Ascension (English), Pitcairn Islands, Brazil, Israel, Japan, Chile, Mexico, Ukraine, Estonia, Latvia, India, Moldova, Thailand, Iceland, Singapore, Kazakhstan, Peru, Costa Rica, Bulgaria, South Korea, Colombia, Sri Lanka, Malta, Argentina, Cyprus, Indonesia, Malaysia, Lebanon, Armenia, Qatar, Reunion, Albania, Azerbaijan, Philippines, Bahrain, Jamaica, Brunei, Vietnam, Bangladesh, Cambodia, Barbados, Turkmenistan, Bhutan, Cape Verde, French Guiana, Greenland, Andorra, Tajikistan, Mongolia, Panama, Palestine, Guatemala, Nepal, Laos, Suriname, Vanuatu, San Marino, Nauru Lu, Congo, Mariana Islands, Western Samoa, Kiribati, Solomon Islands, Christmas Island, St. Helena, Western Sahara, Eritrea, Tuvalu, St. Christopher and Nevis, East Timor, Comoros, East Samoa (United States), Anguilla (English), Aruba, Bermuda (English), Cayman Islands (English), Cocos Island, Cork Islands (New), Dominica, Faroe Islands (Dan), French Polynesia, Gibraltar (English), Melon Drop Island (French), Marshall Islands, Martinique (French), Montserrat (English), Netherlands Antilles, New Caledonia (French), Norfolk Island (Australia), Puerto Rico (United States), St. Pierre and Miquelon, St. Vincent (English), Bahamas, Turks and Caicos Islands (United Kingdom), United Arab Emirates, Virgin Islands (British), Virgin Islands (United States), Valis and Fujia Islands (French), Pitcairn Islands.
If you have any questions about your shipment or need to discuss a cancellation, please reach out to us at [email protected]. We’re here to help.
